FREQUENTLY ASKED QUESTIONS
HOW LONG UNTIL THE ITEM IS SENT FOR POSTING?
It will take 1-3 days until your order is made and shipped, a reference number will be sent with all the UK orders and a tracking number for international orders. Then your order will be processed with the respective working days for each logistic service. Please note that items purchased on a Saturday and Sunday will be posted on a Monday.
PERSONALIZED ITEMS (MAINLY CUSTOM SECTION)
Please allow up to 7 days processing time + additional 4-7 weeks until delivery (sometimes less). Please only email us asking where your order is after the designated delivery time has passed. We will inform you of any delays (usually due to busy periods such as Christmas Holidays).
RETURNS POLICYDue to hygiene purposes and our current situation with COVID-19, we DO NOT accept any returns for our jewellery. In addition, personalized orders are also non-returnable.
- Please remove your jewellery (with the exception of Solid Fine Gold Jewellery) when doing tasks such as exercising, showering and swimming.
- Do not use harsh chemicals such as: bleach, oil, jewellery cleaners, or polishing cloths as this can affect the finishing of the product. However, mild jewelry cleaners can be used with 14K Gold & Gold Filled Jewellery.
- Please further avoid contact with perfumes, lotions or hair products if possible.
- If your jewellery turn, it is usually due to metal-to-skin reaction and therefore it is advised that the jewellery care is followed.
WHAT IS YOUR JEWELRY MADE OF?
Each product is made up of it's own individual metals. Therefore, individual items will mention the material used in the details. Please check before purchasing in case you are allergic with certain metals.